20 years of creating unique business solutions for many of the UK's leading brands - driving real change in the digital age through propositions that deliver competitive advantage.
The challenge
Development and implementation of BskyB's customer relationship management change programme to enhance the
customer experience and revenue opportunities.
The solution
- Creation of cross-functional transformation programme across several continents
- Implementation of customer propensity and customer value initiatives
- Development of the group-wide CRM programme
- Design of the customer experience strategy
The results
✔ Increased product sales by 45,000 and £9 million in revenues
✔ Improved sales conversion by 15%
✔ Increased CRM adoption from 25% to 70%
✔ Improved customer satisfaction by 40%
CONTACT INFO
Justus House, 99 Hantone Hill
Bathampton, Bath BA2 6XE
+44 (0)7841 160870
solutions@onesmartsolutions.com
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'A thoroughly professional and engaging change management approach that drove real value for both customers and the company. A true win win from all perspectives'.
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from fine words to fine deeds
Blue sky vision of CRM
Extraordinary sales performance
Creating a customer experience across all channels